1. The service
ServeASAP provides a platform for creating process-serving instructions, managing payment and assignment, recording attendance activity and preparing structured proof of service. Use of the platform does not itself guarantee that service will be accepted, attempted or successfully completed.
2. Instructions and information
Users are responsible for providing accurate, complete and lawful information and documents for each instruction, including recipient details, service addresses, deadlines, case information and any specific service requirements. ServeASAP does not provide legal advice and does not replace professional responsibility for court deadlines, procedural compliance or the legal sufficiency of service.
3. Assignment and payment
Eligible process servers may be considered for an instruction according to approval, availability, insurance, capability, coverage and other relevant operational information. Assignment offers are released only after payment has been verified. Payment through the platform does not guarantee successful service or a particular outcome.
4. Attendance, documents and proof
Process servers record attendance activity and outcomes within the matter. Supporting evidence may be provided where appropriate. Where a supported HMCTS form or structured proof document is available, ServeASAP may prepare it from recorded matter and attendance information. Signing, filing and procedural requirements remain subject to the relevant form, applicable court rules and the appropriate authorised person.
5. Postcode and location information
Postcode verification may use an external postcode-data service to obtain location data used in the instruction and assignment workflow. Location and distance information is intended to support operational decision-making and is not evidence that attendance occurred at a particular address.
6. No outcome guarantee
ServeASAP does not guarantee acceptance of an instruction, successful service, evidential sufficiency, filing acceptance, compliance with a particular procedural requirement or any legal outcome. Firms and other professional users remain responsible for reviewing matter information, proof documents and applicable procedural requirements.
7. Availability and changes
ServeASAP may update, maintain or temporarily interrupt the platform where reasonably necessary for security, maintenance, service improvement or operational reasons. We aim to keep the service available and reliable but do not guarantee uninterrupted availability.
8. Contact
Questions about these terms or the operation of the service can be sent to admin@serveasap.co.uk.